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Old 11-10-2007, 07:10 PM
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Location: Minnesota
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Ruger KP345PR quality control issues


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Hey I'm just curious if anybody has heard of a lot of problems with Rugers new plastic .45. I was looking at a thread at rugerforum.net and some guy had posted a horror story about his, NIB KP345PR being like completely busted right out of the box. It said he bought two of em over a year apart with like the same defects, I think he said he tried to adjust his rear sight and then the trigger wouldent work anymore. Then his firing pin was like broken out of the box and ruger customer service didnt treat him real well. All the ruger fans over there were teeing off on him for even posting it, but I thought hey if its true why not warn everybody. So if anyone knows smething let me know cause I was thinking of buying one.
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Old 11-10-2007, 07:50 PM
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I've not tried the gun, but Ruger customer service has always been top notch to me. I sent them Redhawk once that didn't group well, and they reamed and refinished the cylinder and had it back in 5 weeks. That's normally custom shop accuracy work and they didn't charge a dime or even shipping.

So, IMHO, there's likely more to the story. I've been in gun shops where the merchandise was in poor shape because the staff played with it on weekends, and this guy may have got their mess. I've also encountered personalities who are so prickly and unreasonable that they end up alienating any service rep who tries to help them. I've run into people who were just flat out incompetent to use the toy they just bought and blame their own abuse of it on the maker. No way to know what an isolated case like that is really about? I can just say it isn't the norm with Ruger either to make a poor product or provide poor service.
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Old 11-10-2007, 10:25 PM
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The only customer service I've dealt with was glocks and they were awesome. I have'nt fire'd the ruger but only held in my hand, and I got a say it feels very good although it's lots bigger than I expected, thanks.
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