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  #1  
Old 06-29-2006, 04:00 PM
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Join Date: Dec 2004
Posts: 3,795
RCBS customer service


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Last Monday, while trimming .308 Winchester cases, the cutter head on my rotary case trimmer finally gave up after a good twenty years of service. Initiated a call to RCBS customer service and asked for the procedure to send in the cutter head for sharpening. "We don't sharpen cutter heads anymore," said the lady rep., "We just send you a new one." "How much?" says I. Lady rep. says "No charge, all part of our warranty program." On Thursday, USPO brought me a padded envelope from RCBS containing a brand spanking new cutter head. Talk about fast friendly service! When it comes down to "crunch time", the folks at RCBS come through even on products that are over twenty years old!
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  #2  
Old 06-29-2006, 05:08 PM
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Join Date: Jul 2005
Location: rural Iowa
Posts: 4,077
Quote:
Originally Posted by Marshal Kane
When it comes down to "crunch time", the folks at RCBS come through even on products that are over twenty years old!
I had the same experiance last winter Marshal Kane. I had a few scratches from a 30-06 sizer die. I e-mailed and asked what to do? Answer was "send it in". I sent in all of my RCBS sizers dies with a note to inspect and repair as needed. I got a few back that were replaced? I never had any problem with them before? All came back with new boxes and instructions.

I was impressed.
Cheezywan
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  #3  
Old 06-29-2006, 05:56 PM
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Join Date: Mar 2005
Location: N.C.
Posts: 141
I had the same experience this week except with a broken decaping pin and the nice lady said they would send me the complete new rod assy. That is the way to keep customers.
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  #4  
Old 06-30-2006, 04:37 PM
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Join Date: Feb 2004
Location: Greece, NY
Posts: 1,492
I didn't know which replacement decap pin to order from Midway, since they have 2 listed. I called RCBS to get a clarification, and she sent me an upgraded sizer/pin assy, free.

Dang good service!
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  #5  
Old 06-30-2006, 05:06 PM
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Join Date: Mar 2004
Location: Newburgh,Orange County,New York
Posts: 2,599
RCBS has always been more then fair,in reguard to backing up their product.So much so,tht when one of their powder scales proved to be less accurate then my B & M powder measure,I did'nt send it back.I had bougt it,used(well used)from my bro-in law,and I knew that he mustnhave abused it.
It would be dishonest to take advantage of them.
Frank
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  #6  
Old 06-30-2006, 09:26 PM
The Troll Whisperer (Moderator)
 
Join Date: Jan 2003
Location: Mesa, Arizona
Posts: 19,339
Have nothing but praise for RCBS Customer Service. Always answered any questions and always sent replacement parts free of charge.

Can't beat service like that with a stick!
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  #7  
Old 07-01-2006, 02:30 AM
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Join Date: Mar 2004
Location: Schnecksville, PA
Posts: 1,974
Outstanding service

I sent back a 15 year old RCBS case tumbler that died. It was repaired quickly and given a new motor at no cost. RCBS is number 1 in taking care of their customers. All the best...
Gil
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  #8  
Old 07-01-2006, 06:32 PM
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Join Date: Mar 2006
Location: Dollard des Ormeaux, 18mi. West of Montreal
Posts: 157
RCBS Customer Service is top of the line. Before they stopped sharpening bevelling tools I sent them 3, two of which weren't even RCBS products. They sharpened all 3 and never charged me a penny. They're also very fast in working on the products you send them. I've been very satisfied with RCBS over the years. Best wishes.

Cal - Montreal
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  #9  
Old 07-07-2006, 09:41 PM
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Join Date: Dec 2004
Location: Startup, Washington, USA
Posts: 330
My one and only experience with customer service from *ANY* handloading equipment manufacturer was RCBS. I will look to them first for any equipment I am interested in.

I messed up and bent the little spring clip that holds the shell holder in the top of the ram on my Rock Chucker press. The kit is at least 15 years old. The problem was MY fault, plain and simple. I looked up the part on RCBS's web site and called them to order one. I gave the part number and the nice lady on the phone said "Oh, the litlle spring clip", from just the part number. I said I wanted to order two since I had broken one and it was likely I would do it again. The lady took my name and address, said "thank you" and hung up.

Two days later, a package with two clips arrived in my mailbox. No bill. No questions. No survey. No ads/spam (in either mailbox). Just the part I needed and a "Thank You".

I like companies like this, and I endeavor to do busness with them when I find them.
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  #10  
Old 07-08-2006, 03:06 AM
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Join Date: Dec 2005
Location: Thumb of Michigan
Posts: 43
Quote:
Originally Posted by Stanger73
My one and only experience with customer service from *ANY* handloading equipment manufacturer was RCBS. I will look to them first for any equipment I am interested in.......
I like companies like this, and I endeavor to do busness with them when I find them.
The above testimonials are one reason all of my reloading equipment is green. I've been using RCBS since 1968, worn out some parts, damaged some and broke others, fixing and/or replacement has never been an issue of contention.
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  #11  
Old 08-24-2006, 03:49 PM
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Join Date: Mar 2006
Location: Dollard des Ormeaux, 18mi. West of Montreal
Posts: 157
Yesterday I discovered I had misplaced the instructions for my Precision Mics. I don't use them often and had forgotten how. I emailed RCBS and they emailed me a set of instructions right away. You just can't do better than instant service. Yeah, great people to do business with. Best wishes.

Cal - Montreal
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