I have 5 Burris scopes, including FF-II, Compact, Signature, and Black Diamond. Happy to say, I've never had to use their repair service. Glad that such good service is there if I need it. A friend rattled a 4.5-14x FF-II apart on an 8mm Rem Mag (after many years, and, he shot the barrel out on that gun), and they sent him a new one, IIRC. Thx for the good report.