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Thanks for the link.  I went to Dells site and got caught in a loop and could not find for the life of me any way to contact Dell.  Maybe the e-mails are working.  After finding your posted e-mail link mine is on the way also.  We are just getting ready to buy a lap top for my son who starts college in the fall and I guess now he is going to get the Compact.  Made my choice easier.
 

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Found this at another site.  Looks like the Dell people are crawfishin' on us already, as they'd say down in Texas.
Mark

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A little update.
I was contacted by Dell this morning, a MR. John Hood. He explained the following.

He expressed Dells sincerest apologies for the problem I encountered.

He said that Dell would be reviewing and possibly changing the screening policy.

Dell also offered to send me the machine I had ordered at no charge, I politely declined the machine. I would never want this to be turned into me posting this to get a free machine. Secondly for obvious reasons I am not interested in doing business with Dell.

Dell is sending me a statement to post on my web site sometime tomorrow explaining what they are doing and what they intend to do concerning this issue.
I know not all agree with my not accepting the machine from Dell but this is a decision I need to be comfortable with. My main issue was to get the screening policy changed.

Thank you all for the overwhelming support you have given me, over three hundred emails worth and only one negative, LOL!
God Bless
Jack Weigand
 

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Thanks for Dells E address. Just finished writing them
Scott
 

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Discussion Starter #8
Gents,

The longer I think about this the more upset I get.  If Mr. Weigand had been denied service because he was black instead of white, or gay instead of straight, or a satanist instead of a Christian, the Federal government would be filing a multi-million dollar discrimination suit against Dell.  Let Dell discriminate against an honest American citizen because he happens to be in a politically uncorrect business, and the silence is deafening.

I'd say its time to write George W and let him know that we object to the domestic terrorist sitting in Congress.

I'll need to spend another day cooling off so I can be civil....never send garbage to Congress.

Don "Lobo" Lohr
New Mexico
 

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Subj: Message from Michael Dell  

Date: 02/28/2002 9:32:11 AM Mountain Standard Time
From: [email protected]
Sent from the Internet (Details)



   To Our Valued Customers and Friends:
   U.S. export laws restrict the sale of technology to terrorists and
to people in countries that support terrorism. These laws also prohibit
computer sales to people who will use the technology in developing
biological or nuclear weapons. Dell strictly complies with our country's
export laws in order to ensure the safety of our customers and citizens
around the world. When there is reasonable cause for concern, we carefully
review customer orders for prohibited destinations and activities.
   When additional follow-up on an order is required, our sales
representatives ask our customers four basic questions:
           1. Who is the end-user?
           2. Where will the product be used?
           3. What will the product be used for?
           4. What type of business or industry is involved?
   The answers to these questions, like all customer information we
gather, are confidential and are not shared outside of Dell.
   We recently received an order from a customer whose company name
included the word "combat." We cancelled the order to give us enough time to
follow up with the customer and be assured that the sale would be in
compliance with U.S. export law. However, we failed to contact the customer,
and as a result, we did not deliver the order as promised, and the customer
did not know why. Once we discovered our error, we apologized to the
customer for this misunderstanding, as well as the inconvenience caused by
the delay. This is not the service standard that we hold ourselves to at
Dell, and if I were a customer who'd received similar treatment, I would be
very disappointed.
   We at Dell feel a strong obligation to uphold our federal law, but
we have just as strong an obligation to be responsive to the needs of all
our customers. I want to assure you that Dell does not discriminate against
any business, regardless of the products or services they sell, nor do we
discriminate against individual consumers. We do, however, sometimes make
mistakes - as we did in this case.
   Thank you for your support.
   Sincerely,
   Michael Dell



I reicived this tonight after I emailed them last night thought you guys might like to see it
 

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I've gotten 3 responses from dell all the same here is one for you guys to see if interested.

Subj: Message from Michael Dell  
Date: 02/28/2002 9:32:11 AM Mountain Standard Time
From: [email protected]
Sent from the Internet (Details)



   To Our Valued Customers and Friends:
   U.S. export laws restrict the sale of technology to terrorists and
to people in countries that support terrorism. These laws also prohibit
computer sales to people who will use the technology in developing
biological or nuclear weapons. Dell strictly complies with our country's
export laws in order to ensure the safety of our customers and citizens
around the world. When there is reasonable cause for concern, we carefully
review customer orders for prohibited destinations and activities.
   When additional follow-up on an order is required, our sales
representatives ask our customers four basic questions:
           1. Who is the end-user?
           2. Where will the product be used?
           3. What will the product be used for?
           4. What type of business or industry is involved?
   The answers to these questions, like all customer information we
gather, are confidential and are not shared outside of Dell.
   We recently received an order from a customer whose company name
included the word "combat." We cancelled the order to give us enough time to
follow up with the customer and be assured that the sale would be in
compliance with U.S. export law. However, we failed to contact the customer,
and as a result, we did not deliver the order as promised, and the customer
did not know why. Once we discovered our error, we apologized to the
customer for this misunderstanding, as well as the inconvenience caused by
the delay. This is not the service standard that we hold ourselves to at
Dell, and if I were a customer who'd received similar treatment, I would be
very disappointed.
   We at Dell feel a strong obligation to uphold our federal law, but
we have just as strong an obligation to be responsive to the needs of all
our customers. I want to assure you that Dell does not discriminate against
any business, regardless of the products or services they sell, nor do we
discriminate against individual consumers. We do, however, sometimes make
mistakes - as we did in this case.
   Thank you for your support.
   Sincerely,
   Michael Dell
 

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Greetings all;

While this letter admits the misunderstanding and clearly confesses that a mistake was made, something is missing.   It is so obvious, Dell must hope we'll miss it!

What is missing is a clear supportive statement for the Constitution and for the bill of rights and specifically for the amendment in question here, which is the second!  

Perhaps they hope we'll be satisfied by their assertion of their respect for "federal law."  Not.  Federal law is supposed to be subject to the constitution.  

This letter of response is all over the internet.  I hope folks won't be fooled by the smooth-speak here.
 

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Hi, Guys:
   Take Alex's link above and go to Jack Weigand's page for the lastest. He's got a bright blue link to Handgun Control's shopping list. Guess who's there?

Bye
JAck
 

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The Hog Whisperer (Administrator)
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Lies, lies, lies... technology export restrictions DO NOT apply to U.S. and also Canada... that's what the "export" part means!  Although technically sending stuff to Canada is exporting, I guess they are on the "OK" list (as are some European countries and also Japan I believe).

Did I mention that they were lying?  They are counting on the general public being ignorant of technology laws and believing this crap.

Oh and one more thing....  I don't believe that laptops would qualify for the restrictions anyway.  You have to get a pretty powerful machine, something in the mid-level server, to make the list.   However some software would qualify, depending on the encryption level.  Last I heard, 56-bit was OK for general export, 128 bit was on the restricted list.
 

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Rave on MikeG.  I have sent my 2 cents worth in to Dell.  Yes I was nice about it, but very firm.  Where do they think are, Berkeley?
 

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The Hog Whisperer (Administrator)
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Unfortunately, Austin and the surrounding area is trying to turn into Berkley, we have the big liberal university here, and it seems, a giant 'whacko' magnet which attracts nut cases from across the globe.
 

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Yeah, nearly every town that has a large university (other than Tech U's) tend to attract a largely liberal contingent.  Berkeley seems worst than most though.  Seems like after the "students" are exposed to the real world, they have a different outlook.
 

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Another response from Dell.

Dear Valued Customers and Friends:
We appreciate the opportunity to clarify the facts regarding a customer
issue reported in the media and Dell's position on political or social
issues that many of you care deeply about.
Regarding Handgun Rights/Handgun Control....
Dell is a publicly-traded, customer-focused company with customers,
shareholders and employees on both sides of many public, social and
political issues. Our place is to serve our customers rather than to endorse
or support one position over another in public debates outside the scope of
our industry.
We do not discriminate against any business, regardless of the products or
services they sell, nor do we discriminate against individual customers. We
do, however, respect the right of any organization or individual to have
their own point of view. We follow all laws, rules and regulations.
Regarding allegations that Dell supports Handgun Control organizations
through the Dell Affiliates program...
Dell as a company remains neutral on handgun rights and handgun control.
Dell customers can support causes and organizations, if they choose, through
Dell's affiliates program and charitable websites such as igive.com and
progressivefunds.com. These sites feature links to Dell's website. Dell's
affiliates program provides a way for customers to support the cause or
organization of their choice through their Dell purchases. Affiliate
participants, such as igive.com and progressivefunds.com, include
organizations and causes on different sides of nearly every social issue.
Some of the organizations participating through Dell affiliates such as
igive.com and progressivefunds.com., promote handgun rights, others promote
handgun control. Handgun Control Inc. (HCI) has been reported as one
organization that participates in this program. Others including The Gun
Owners Foundation and the Michigan Coalition for Responsible Gun Owners
Foundation, Inc. also participate through Dell affiliate igive.com.
The only organizations prohibited from participating in Dell's affiliates
program are those that promote sexually explicit material; promote violence;
promote discrimination based on race, sex, religion, nationality,
disability, sexual orientation or age; or promote illegal activities.
Regarding the assertion that Dell cancelled Mr. Jack Weigand's order for a
notebook computer because of his firearm association...
We made a mistake. Mr. Weigand's order was improperly cancelled because we
did not gather the additional information required by U.S. law to process
his order. Dell flagged Mr. Weigand's order (initiated under his company
name Weigand's Combat Firearms) for additional follow-up (and then we failed
to do so) because of the word "combat" in his company name. This internal
control is in place to ensure that a domestic purchase is not redirected to
an end user for a prohibited use (such as the creation and development of
weapons of mass destruction) or to a country that has been restricted from
receiving U.S. technology exports (such as Libya, Syria, Iran and Iraq).
This due diligence is required by U.S. law. We also review orders for words
such as "nuclear," "missile," and "plutonium." Dell's process excludes
reviews for "guns" or "firearms."
The mistake was ours because we failed to follow our process. We failed to
call Mr. Weigand for information that would have satisfied legal
requirements and ultimately would have resulted in completion of Mr.
Weigand's transaction. We have apologized for this mistake directly to Mr.
Weigand. We have tried to make it right with our customer by giving him a
free computer for his trouble and inconvenience.
Dell has many customers and employees who are handgun owners and
enthusiasts. We know that gun owners and advocates, such as Mr. Weigand, are
law abiding Americans, and as such, can understand and appreciate our
efforts to comply with American export laws, while serving all customers.
We have heard from many of you over the last few days, and we appreciate the
opportunity to speak with you directly about these issues. Your
relationships with us, and your feedback about our products and services are
crucial to our success.
Sincerely,
Tom Green
Senior Vice President,
Law and Administration
Dell Computer Corporation
 

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Dell is not anti-gun!!.............sure and the tooth fairy left a nickel under my pillow last night for a lost tooth!
Scott
 

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Sure took them a lot of words to say they weren't anti-gun, didn't it Scott?  If you have to explain it that much, one begins to wonder...
 
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