[Scout]

I said I would put my input in so here is the first post. Ruger received My 45 colt redhawk on the tenth of last month.
    Called Ruger today, tech said sent yesterday, your dealer should have it today....   Figure dealer will call tomorrow... Wish they had called today.... loads sitting and waiting....   Tech said they replaced my cylinder, will check tolerances and post new cylinder sizes....    Can’t wait...

 

[Scout]

Where do I start?  Not happy....
Sent a KRH 45 to Ruger that had a total of 100 hand loaded cast lead bullets fired through it....  Carried it in its case, used a cloth on the bench during session...  One of the shots fired, would drop in the dirt. A big difference in shot aiming point.  I found a ding in the face of the cylinder that made it out of round. So I sent it in for repair.
   Looks like someone clamed the frame in a vise.  It is galled on both sides of the shroud area.   Then some one did a poor job of trying to polish out the marks. (Over done...)    That is just for starters...   Tried squeezing the trigger through all six, and found two of the six pulls are incredibly hard... I can’t see where it is binding.  Also looks as if the cylinder might not be square in frame. Excessive gap at bottom of barrel to cylinder face.  
  I don’t even want to go into measuring any thing....    And talk about dirty...   With hunting season just around the corner...   Should have never sent it in.....   I was better off not loading the dented cylinder boy am I feeling violated.........    Well, I have to go get a new box of tissue; this one just went dry...     I am going to need to sit down and try to write a non-emotional letter to MR. RUGER...    Does any one have any friends working in the handgun repair section that could guide me in responding correctly?    I feel that Ruger should by this one back, and replace mine....   That is how I feel.  I think I am going to try to take a picture of it for posting....


    Does any one know how to fix at least the hard trigger pull on those two cylinders?      

      Thanks for the help, and a shoulder to cry on...

 

[Marshall Stanton]

Scout,

I wouldn't touch the trigger, Instead, as soon as Ruger opens on  Monday, I would be the hardest, meanest, most difficult hombre to get along with that they have seen in a decade.  They indeed do have the authority, and the means to make it right with you.  I do know a customer that had sent his gun in twice to have repair work done, each time with unsatisfactory results... they bought him a new gun... and an upgrade at that.

This is very unlike the reports of Ruger's customary excellent customer service that I generally hear on an ongoing basis.  Most times the reports are of Ruger bending over backwards to make things right.  My experiences have all been well beyond the call of duty when it comes to their service department.

You doing the trigger, would begin to enter into the realm of customer customization, and at that point you might well have real trouble getting Ruger to assume any responsibility in the matter.   Before going that route, I would highly recommend giving Ruger that early morning call on Monday!

Let us know what shakes out!

God Bless,

Marshall

 

[Alan]

Scout -

James "the Meplat Man" Gates told me (regarding an earlier Ruger purchase") that 99% of the time, Ruger's Customer Service will take care of your needs.  Those 1% issues need to be handled in the manner as Marshall described; James suggested that if it ever comes to that point , get on the horn with the Director of Marketing.  This is the executive who heads CS issues.

 

[Scout]

Do you think I should call them......   Or just send it back with a letter.....   Not sure what direction to go,,   I am really not happy whith any of the work done.....   Also, I am not confused. Should the cylinder be square in the frame?      WHAT DO I DO>>>>>

 

[Alan]

Scout -

Always...ALWAYS call first and have a discussion with an individual who has the authority (critical) to do what it is you want done (Director of Marketing for example).  After your phone conversation (be firm but professional), recap said conversation in letter addressed to that individual.  Keep copies!

Bottom line, keep moving up the power chain, if need be, to get resolution.

Sorry, but I can't offer any advice regarding your cylinder query.

 

[James Gates]

As I have said before....with a problem like this go straight to the big man.....Sometimes it takes more than one call to get through, then mildly threaten him, like you plan to post on the world wide web the fact he did or didn't help correct the matter. Most of these D of M's are politicos and don't want bad press. If some flunky will not put you through, ask for their name so you can quote that they refused to put you through.....and last of all state that you do not feel the firearm is safe to shoot in its present condition! Why be overly nice? Don't worry about spoiling his Martini Lunch, but don't call him before 9<!--emo&:0--><img src="http://beartoothbullets.com/iB_html/non-cgi/emoticons/wow.gif" border="0" valign="absmiddle" alt=':0'><!--endemo-->0. Give him time to have his coffee and open the mail. Most Monday conferences start at 10<!--emo&:0--><img src="http://beartoothbullets.com/iB_html/non-cgi/emoticons/wow.gif" border="0" valign="absmiddle" alt=':0'><!--endemo-->0, so you have him boxed in.
Best Regards, James

 

[Scout]

Well, I hate to say it; I have been trying to talk myself into believing that my redhawk is ok.   It will be fine, and so on....    But I discovered another problem....

The two pulls that were very hard are also not fully locking up. If I calk the hammer slowly, like I would in a very serious hunt condition.   Now I am just planing Mad....      I don’t want this gun any more....  I am afraid of it.... Due to the unskilled workmanship...   I think my sixteen-year-old son would have been more respectful to my property...        Thanks for all the encouragement...  

Now it is time to Buck up....      
Thanks...   I still feel Ruger is a super product, just goes to show you that no one is perfect...   I hope no one ever has to go though anything like this...          

Scout....

 

[DOK]

Scout,

Does this mean that we should be suspicious if we see a real bargin for a slightly used Redhawk on the  "Trading Post"?

I feel your disappointment and commend you for the mature conclusion of "nobody's perfect", but would still recommend calling Ruger.

Dan

 

[Scout]

Thanks; I will be calling Monday morning.   At about 9am Thanks to you all, for the hints.    And I am going to tell them the only way to fix this is to replace it.   So I can still make my opening day.     I don’t feel there is any other remedy...        Thanks again     Scout....

 

[Alan]

Dan -

Just don't confuse Scout's with my perfectly fine and very available Redhawk  :biggrin:

 

[Scout]

Dont worry, this ones going straight to Ruger.  
Dont pass go dont colect no twohundred dollars....  
  Oh, just so you guys have a reference on my trigger pull on this thing, had the wifie swing all six....    She could only do four....  
Have made a list for Ruger, and hope to give everyone some great news on Monday... Till then....
   Scout....    

 I am still checking posts for any and all Ideas for me to use on tech. Monday morning....    Thanks...

(Edited by Scout at 10:48 pm on Aug. 25, 2001)

 

[James Gates]

When dealing with the gun companies, as well as others, remember an old Southern saying we have down here: "To a gentleman always be a gentleman, however to a *** always be an *** and a half!"........There's another I like when dealing with some we have to deal we down here now, " Pistols for Two,followed by coffee for One!" Best Regards, James

 

[mcassill]

You mention the cylinder appearing to be out of square within the frame.  Without having it in front of me to look at, I would suggest that if it is visibly off square then you have a real problem.  It sounds as though they had a new tech working on guns without enough supervision...
I'd sure give them #### about it when you get on the phone with them in the AM.
Good shooting
Mark

 

[Scout]

Spoke to Ruger rep. Verry nice persons...  
She expressed great interest and regret. She gave me a supervisers name to put as per direct to...    
                 Sending it out this morning.... Fed Ex..   Need to finish recap letter and away she goes.....  I am expressing the need to replace this product.   Along with defect list....     (damages)    

Hope to finish this string with a wonderful appreciation letter.....  
                 We will see...     Scout....

 

[Mwk177]

My sincerest wishes of GOOD LUCK

 

[Scout]

This firearm must be a bad omen...  

 The dealer in witch I entrusted to send out my hawk dropped the ball.  Did not send out till today...      I gave it to them a week ago yesterday....    
   Seems they had a lack management at the time….    The main manager had some sad family business to deal with out of town….    And the assistant who was to handle it left the company…       I am going to give Ruger a couple of days and call back…    Thanks for the help, let you know out come…    

            Scout… still handgun less

 

[gutpile]

i had much the same problem as you, scout, a couple years ago, i bought a new .45 vaquero, it seemed ok at the dealer, then after i started shooting it, the darned thing developed a nasty habit of locking up, the cylinderwould freeze after 2 or 3 shots, i sent it back, and it wasnt fixed, so i sent it back again and it came back fixed, (the problem turned out to be a defective loading gate spring) ok, it came back fixed, but some doofus at the ruger repair shop boogered the grip frame screws and scratched the side of the case hardened frame, so it went back a 3rd time, this time i wasnt polite, i expressed my extreme dissatisfaction, and the good folks at Ruger replaced the broken screws and re-casehardened the frame for me, which was only fair, since they were the ones that screwed it up in the first place, i really dont have bad feelings toward ruger, i realize that we all make mistakes, at least Ruger DID fix their mistakes and were glad to do it, i still feel that Bill Ruger has the best firearm company in the world-period. and i do think that Ruger needs to tighten up their quality control a notch or two. i bet that ruger takes care of you scout, its just unfortunate that you have to waste time getting your revolver fixed when it should have been done right when it was made. best of luck scout....gutpile

 

[Scout]

Well, seems Ruger is stepping up.  Got a letter stating that they agree with all my complaints. They will be scraping my redhawk, and replacing it.    Will post more when I know...  
                       I agree Ruger still makes a fine product.

     You are correct in quality control needs...  
                  Scout.

 

[Scout]

IT IS HERE!!!!!   I CANT BELIEVE IT. JUST AWSOME.   FIRST THING I CHECKED, WAS FORCING CONE IS .4525        THE ACTION IS SMOOTH, LOCKUP IS PRICISE.  I WILL CHECK CYLINDER GAP LATER.   BUT O MY IT IS BUTIFUL...  

            SCOUT....