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None of the people now in Springfield had anything to do with dancing with slick willie.  Even during the worst part of the debaucle, customer service was up and running and doing their best to churn out customer satisfaction.  

The best thing managers and owners can do is to stay out of the way and let the line employees do their stuff.  This seems to be exactly what the new Safe-T Smith and Wesson Co. people are doing.  The previous ownership was nothing but a bunch of Euro-Socialists and they are gone now.
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